Returns

Return window and condition

• Return requests can be made within 30 days of delivery.
• Items must be unused and in their original condition and packaging.
• To start a return, contact support@rushonemarket.com first with your order number so we can share instructions.

How returns are processed

After we receive your returned item, it's inspected and, once approved, your refund is issued to your original payment method. Refunds are typically completed within 5–10 business days after approval. Your bank or card issuer may take additional time to post it.

Return shipping costs

Return shipping costs are the customer's responsibility unless the item you received was incorrect or arrived defective, in which case we'll cover the return.

Exceptions

• For hygiene reasons, personal care and beauty items cannot be returned once opened or used.
• Gift cards and items marked final sale are not eligible for return, where applicable.
• Some items may have specific return conditions noted on the product page.

Damaged, defective, or missing items

If your order arrives damaged, defective, or with items missing, please contact support@rushonemarket.com promptly (within a few days of delivery) with your order number and photos where relevant, so we can make it right.

Exchanges

Exchanges are subject to product availability. If the item you want isn't available, we'll help you arrange a return and refund instead.